Terms & Conditions for Muse Africa

More information on your order, delivery options, returns and exchanges

1. Introduction

  1. “Muse Africa”, “we”, “us” and “our” refers to Amuse Studio cc, Registration Number 2007/129043/23. The registered address is 35 Watsonia Road, Bloubergrant, 7441, South Africa.
  2. “You” refers to you, our customer, who buys from us online.
  3. These Terms and Conditions govern the ordering, sale and delivery of goods as displayed on our website.
  4. If there is anything that is unclear please ask us to explain it to you before you accept the Terms and Conditions, continue using the Website, or place an online order.
  5. We may amend these online shopping terms and conditions, at our sole discretion, from time to time.
  6. The contents of the website are protected by law, including but not limited to copyright and trade mark law. The website content is the property of Muse Africa. Any use, distribution or reproduction of the website content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any website content, please contact us. You will not acquire any right, title or interest in or to the Website or the Website Content.
  7. This website may contain links or references to other websites (“Third Party Websites”) which are outside of our control. These Terms and Conditions do not apply to those Third-Party Websites and we are not responsible for the practices and/or privacy policies of those Third-Party Websites or the cookies that those sites may use. Your use of any Third-Party Website is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

2. Customer Profile

  1. Once you have made a purchase you will be registered on our website.
  2. We will use your email address as your unique identifier, and you will use your username and password to log in to our website.
  3. By registering on our website, or buying goods from us online, you acknowledge that you have read and agree to be bound by these Terms and Conditions. You also agree that we may send invoices to you electronically.
  4. Please keep your credentials private and secure and do not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.
  5. Please notify us immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password so that we may take steps to mitigate any resultant loss or harm.

3. Stock & Pricing

  1. All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible.
  2. You acknowledge that stock of all goods on offer is limited and that pricing may change at any time without notice to you. We will take all reasonable efforts to monitor stock levels and to ensure that when stock is no longer available, it is discontinued on the website, but we cannot guarantee the availability of stock. If goods are no longer available after you have placed an order, we will notify you and you will be entitled to a refund of any amount already paid by you for such goods.
  3. The stated prices on our website are in South African Rands. Prices are subject to and include VAT.
  4. We will use our best efforts to accurately display the goods on our website to ensure that what you receive matches your expectation. Please note that sometimes the way that a product appears can be dependent on the device that you use to access our website, specifically when it comes to the colour in an image. We cannot guarantee that the goods you receive, will look exactly as you have seen it online.
  5. If a displayed price contains an inadvertent and obvious error, we are not bound by it after:
    • Correcting the error in the displayed price; and
    • Taking reasonable steps to inform affected consumers about the error and the correct price.

4. Orders

  1. We will indicate the acceptance of your order by delivering the goods to you once payment has been received. Only at that point will an agreement of sale between you and Muse Africa come into effect. This is regardless of any communication stating that your order or payment has been confirmed.
  2. Once an agreement of sale is completed, you assume all risk and full responsibility for the goods.
  3. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, the incorrect price being displayed, or an inaccurate description of the goods. We will inform you of any errors as soon as we become aware of them and, as soon as possible thereafter, we will refund you for any amount already paid.
  4. We will not be liable for any loss or claim relating to a transaction based on any error.
  5. Orders cannot be amended in any way once they have been invoiced, including changes to a delivery address.
  6. Placing goods in a wishlist or shopping cart without completing payment does not constitute placing an order, and goods may be removed or updated in the shopping cart if stock is no longer available or the price has changed. We cannot be held liable if the goods in your shopping cart have been updated when you complete or attempt to complete the purchase at a later stage.
  7. We reserve the right to refuse orders, cancel any sale, and terminate accounts at our own discretion.
  8. Registered customers are able to view their order history by logging on to their profile on our website. Customers can track the status of their order by selecting the ‘Track my Order’ link in the website footer, and entering their full order number and email address.

5. Payment

  1. You consent to our use of the services of reputable and secure third-party payment service providers in order to process financial transactions and acknowledge that doing so necessitates the disclosure of your payment information when you make a purchase.
  2. We have put all the necessary measures in place to ensure your personal and payment information remains secure.
  3. Payment can be made for goods via:
    • Credit Card
    • Debit Card
    • EFT
  4. All South Africa credit card payments are processed by PayFast. Please go to www.payfast.co.za for their privacy policy and terms and conditions.

6. Delivery

  1. Standard delivery to a Postnet (2-5 working days) is FREE for all orders over R1500. For all other orders it is charged at R99. Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods or packages in excess of 5kg. If applicable, this will be highlighted during the checkout process.
  2. We partner with Postnet for deliveries to a Postnet branch requested by you. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by Postnet, its directors, employees, sub-contractors, agents or representatives.
  3. You can track the progress of your delivery by using the Postnet Tracker and your tracking number, or you can use the tracking form on our website.
  4. Door to door delivery can be arranged and will be quoted on accordingly.

7. Cancellation & Returns

  1. Any product may be returned for credit, exchange or refund within 30 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales invoice. Refunds will exclude all delivery fees that are paid as part of the order.
  2. If you wish to return something that you purchased, log in to the website, access your order details under the profile menu, select the item(s) that you would like to return, complete the required information on the return form and submit your request. Once we have approved the return request, we will get in touch with you to arrange shipping. We can only process refunds once we have confirmed that the goods have been returned to us and they have been assessed.
  3. In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect in your account.
  4. If we accidentally deliver the wrong product to you, or if the product is not as described, please notify us. The product should be returned to us at no charge to you. Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or refund you, depending on your preference).

8. Privacy & Security

  1. Muse Africa will not disclose any of your personal details to other companies or individuals. We do not keep a record of, or store, any part of your bank / credit card details.
  2. Muse Africa does keep records of certain personally identifiable information, such as your name, contact details and billing address. This information is necessary in order to process your order. You are empowered to change this information by editing your “Personal Details”.

9. Website Availability

  1. We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
  2. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
  3. We are entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion intended to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order, in whole or in part, on notice to you. We shall only be liable to refund monies already paid by you (see our Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.

10. Consent

  1.  By using our website, you hereby consent to our Privacy Policy and agree with our Terms & Conditions.

Customer Reviews

Comments from our Customers

Absolutely love my Muse Africa cushion covers. The beautiful African inspired prints and soft linens suit the rest of my furniture so well and make my house a comfortable and inviting home. I also have a set of tea towels and a table runner which create a lovely theme throughout the different rooms in my house. Highly recommend this brand if you are looking for something special for yourself, your home, or a one of a kind gift.

Kaylin Buczynski

- Amsterdam

I was lucky enough to be gifted Muse Africa linen cushion covers and kitchen towels. What a treat! Top quality, natural linen with tropical and botanical prints. So versatile they can be used both indoors and outdoors. Can’t wait to see what Muse Africa have in store for us in the future!

Tracey

- Kleine Zalze, Stellenbosch

Love my beautiful designs on the quality linen fabrics.
Desiree Ah Kun

- Johannesburg

I’m a big fan of Muse Africa’s gorgeous designs and quality fabrics. Their cushions and table runners add a unique touch to my living spaces and visitors often ask where I bought them. They make unforgettable gifts too!
Margien Matthews

- Loosdrecht, Nederlands