Cancellation & Returns

  1. Any product may be returned for credit, exchange or refund within 30 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales invoice. Refunds will exclude all delivery fees that are paid as part of the order.
  2. If you wish to return something that you purchased, log in to the website, access your order details under the profile menu, select the item(s) that you would like to return, complete the required information and submit your request. Once we have approved the return request, we will get in touch with you to arrange shipping. We can only process refunds once we have confirmed that the goods have been returned to us and they have been assessed.
  3. In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect in your account.
  4. If we accidentally deliver the wrong product to you, or if the product is not as described, please notify us. The product should be returned to us at no charge to you. Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or refund you, depending on your preference).

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